Code of Practice
Otago Boys’ High School has agreed to observe and be bound by the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 published by the Minister of Education. The Code may be accessed from the NZQA website.
Full details of visa requirements, advice on rights to employment in New Zealand are available through Immigration New Zealand, and can be viewed on their website at www.immigration.govt.nz.
Eligibility for Health services. Most international students are not entitled to publicly funded health services while in New Zealand. If you receive medical treatment during your visit, you may be liable for the full cost of that treatment.
Full details on entitlements to publicly funded health services are available through the Ministry of Health, and can be viewed in their website atwww.moh.govt.nz
What do I do if I have a complaint about the school or an education agent of the school?
First you must talk to the school, either the Director of International Students (international@obhs.school.nz), or the Rector (rector@obhs.school.nz). The Code requires that all complaints go through the school’s internal processes before you can take the complaint further. If your complaint is not resolved to your satisfaction and it relates to the school not meeting the Code of Practice for Pastoral Care, contact the New Zealand Qualifications Authority (NZQA). If you, or a family member, want to bring their concerns to the attention of NZQA, they will need to complete a webform available on their website. Assistance with completing the form may be provided by their contact centre, where needed.
Study Complaints – Financial or Contractual Issues
If it is a contractual or financial dispute, you can use the Study Complaints, a free and independent dispute and resolution service. Please go to www.studycomplaints.org.nz to find out about the complaints process.
You can contact Study Complaints by phone, 0800 00 66 75, email help@studycomplaints.org.nz or complete an online form.
Remember that you must have attempted to resolve the complaint with the school before using Study Complaints.